Privacy Policy
Last updated: July 31, 2026
This Privacy Policy describes how silvtrade (silvtrade Limited) collects, uses, and protects your personal information when you visit our wildflower meadow bouquet shop website and interact with our services. We are committed to protecting your privacy and handling your data responsibly. Please read this policy carefully to understand our practices regarding your personal information.
Who We Are
We are a handpicked wildflower meadow bouquet and seasonal floral arrangement shop located in Silvtrade. We operate an online presence to serve our customers with beautiful, artisanal floral arrangements. As the data controller, we determine how and why we process your personal information. We take our responsibility to protect your data seriously and comply with applicable data protection regulations.
Information We Collect
We collect information in several ways to provide you with the best possible service:
- Contact Information: When you reach out to us via contact forms or email, we collect your name, email address, phone number, and message content.
- Order Information: When you purchase bouquets or arrangements, we collect delivery address, payment information, and order preferences.
- Website Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, and clickstream data.
- Cookies and Tracking: We use cookies to enhance your browsing experience and understand site performance.
- Device Information: We collect information about the device you use to access our site, including IP address, browser type, and operating system.
Legal Basis for Processing
We process your personal information on the following legal bases:
- Consent: When you explicitly agree to our processing, such as signing up for our newsletter or submitting a contact form.
- Legitimate Interest: We process data to improve our services, understand customer preferences, and prevent fraud.
- Contractual Obligation: When processing is necessary to fulfill orders and provide customer service.
- Legal Obligation: When we must comply with laws and regulations, such as tax and accounting requirements.
How We Use Your Information
We use the information we collect for various purposes:
- Processing and fulfilling your orders
- Communicating with you about your orders and inquiries
- Improving our website and services
- Personalizing your experience
- Sending marketing communications (with your consent)
- Analyzing website performance and user behavior
- Detecting and preventing fraud or misuse
- Complying with legal obligations
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Contact Form Messages: We retain contact form submissions for up to 24 months after your last interaction with us, allowing us to maintain communication history and respond to follow-up inquiries.
- Order Information: We keep order details for up to 36 months for accounting, tax compliance, and customer service purposes.
- Email Subscriber Lists: We maintain email addresses for up to 12 months after your last engagement or until you unsubscribe.
- Analytics and Cookies: Website analytics data and cookie identifiers are retained for up to 14 months to understand user patterns and improve our site.
- Server Logs: We retain server logs containing IP addresses and access information for up to 12 months for security and troubleshooting purposes.
Your Rights
You have several rights regarding your personal information that we process:
- Right of Access: You can request a copy of all personal information we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
- Right to Erasure: You can request deletion of your data, subject to certain legal obligations.
- Right to Restrict Processing: You can ask us to limit how we use your information in certain circumstances.
- Right to Data Portability: You can request your data in a structured, commonly-used format to transfer to another service.
- Right to Object: You can object to marketing communications and certain processing activities.
- Right to Lodge a Complaint: You have the right to file a complaint with the Data Protection Authority of Latvia (Datu Valsts Inspekcija).
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website performance. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. We use both essential cookies (necessary for website functionality) and analytical cookies (to improve our services). You can control cookie settings through your browser preferences, though disabling certain cookies may limit website functionality. For detailed information about our cookie practices, please refer to our Cookie Policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account information.
Third-Party Sharing
We do not sell your personal information to third parties. We may share your data only with service providers who assist us in operating our website and conducting our business, such as payment processors, delivery partners, and website hosting providers. These parties are bound by confidentiality agreements and only use your information to provide services on our behalf. We may also disclose information when required by law or to protect our rights and safety.
International Data Transfers
Our website and services are primarily operated within Latvia and the European Union. If we transfer your data outside the EU/EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions. By using our services, you consent to the transfer of your information as described in this policy.
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account. Parents or guardians who believe their child has provided us with information should contact us immediately.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services following the posting of changes constitutes your acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a data protection concern, please contact us:
We will respond to your inquiries within 30 days or as required by applicable law. You also have the right to lodge a complaint with the Data Protection Authority of Latvia (Datu Valsts Inspekcija) if you believe we have violated your data protection rights.